Frequently Asked Questions

Not yet. We understand the critical role a CGM system plays in effective diabetes management, understanding, and overall well-being. Currently, many individuals with Type 1 and Type 2 diabetes do not qualify for insurance reimbursement of CGM sensors and must cover these expenses out of pocket. To support this large group, we are offering our GlucoSensor™ sensors at a specially reduced price. Following our launch, we plan to engage in discussions with insurers to explore the possibility of having our sensors reimbursed in the near future.

The GlucoSensor™ CGM system is rated IPX7, making it waterproof and able to withstand exposure to water up to 1 meter for 30 minutes. We strongly advise using an overlay patch to reinforce adhesion. GlucoSensor™ supplies two different types of overlay patches per sensor which can be used together for maximum protection. If moisture enters between the sensor and transmitter, detach the transmitter, wipe the area, and reconnect. Be cautious of exposure to chlorine such as in swimming pools or jacuzzis as chlorine acts as a solvent and can significantly increase the risk of the CGM becoming detached.

The GlucoSensor™ starter kit is priced at €84.50. It includes two sensors that each last for 10 days, a reusable transmitter with a 3-year lifespan, and free adhesive overlay patches.

Please discard the used applicator and sensor box according to local regulations.

The GlucoSensor™ Starter Kit includes two 10-day sensors and a reusable transmitter. For additional sensors, you can order individual sets of 3 sensors at €37.50 per sensor. Alternatively, you can opt for a quarterly subscription which includes 9 sensors at a price of €33.25 per sensor. The quarterly subscription also includes free shipping and can be easily paused or canceled. The transmitter is a one-time purchase as it lasts for 3 years. The Starter Kit is priced at €84.50. Please visit our products page to explore the available packages.

Yes, the GlucoSensor™ CGM is CE-certified, indicating that it complies with all applicable EU regulations for health, safety, and environmental protection standards.

Yes, you can travel with the GlucoSensor™ CGM system. Here are some tips to ensure smooth travel:

• Airport security:
  You can go through walk-through metal detectors or request hand-wanding. Avoid Advanced Imaging Technology (AIT) body scanners as they may not be tested with CGM systems. Inform TSA officers that you are wearing a continuous glucose monitor.
• On the plane:
  Keep your smart device in airplane mode with Bluetooth on to connect to your transmitter. If using a receiver, keep it on and running as normal.
• Extra supplies:
  Carry enough extra sensors, adhesive patches, and other necessary supplies.
• Notice of medical supplies:
  Ask your healthcare provider for a “Notice of Medical Device” letter or download one. Present this letter at airport security if needed. The letter explains that you need the medical equipment and that you are traveling with medical supplies.
• Put your phone in airplane mode but keep Bluetooth enabled so that the GlucoSensor™ CGM system can maintain its connection.

Yes, the GlucoSensor™ CGM system is approved for children aged 14 and older.

A GlucoSensor™ CGM Sensor lasts for 10 days.

If your GlucoSensor™ CGM system displays abnormal values, you should always verify these readings with a finger prick test using a traditional blood glucose meter. This ensures the accuracy and reliability of your glucose readings. If the discrepancy persists, consult the GlucoSensor™ user manual and tutorials on the website for troubleshooting steps or contact customer support for further assistance. Regularly cross-checking your CGM readings with traditional methods helps maintain effective diabetes management and accurate monitoring.

Yes, the GlucoSensor™ CGM system allows you to share your glucose data with family members, friends, and caregivers through its app. This feature enables remote monitoring, providing a supportive network to help manage your diabetes more effectively.

• Benefits of real-time sharing glucose data:
  Real-time monitoring:
  Sharing your glucose data in real-time with family, friends, or caregivers ensures they are informed and can assist you when needed. They can receive alerts for high or low glucose levels, which helps in managing your condition promptly and effectively.
• Ease of use:
  Setting up data sharing is straightforward. You can add followers by entering their email addresses. Followers can then monitor your glucose levels in their GlucoSensor App through their devices.
• Peace of mind:
  Knowing that someone is keeping an eye on your glucose levels can reduce anxiety and provide an extra layer of security, especially during the night or when you are not feeling well.

You can manage alerts and notifications directly through the GlucoSensor™ app. The app allows you to customize these settings according to your personal preferences and needs. Simply access the settings menu within the app to enable or adjust alerts and notifications as required.

If you do not replace the sensor in time, it will automatically stop working after 10 days, and you will no longer receive glucose readings. It is important to replace the sensor according to the recommended schedule to ensure accurate and continuous monitoring. The lifespan of the GlucoSensor™ sensors is 10 days, and after this period, the sensor will deactivate.

Although it is very rare, some individuals may have an allergic reaction to the adhesive or other materials used in the GlucoSensor™ CGM sensor. This is especially uncommon with the use of GlucoSensor hypoallergenic patches. To minimize the risk of an allergic reaction, there are products on the market, such as thin film skin sprays made from hypoallergenic materials, that can be applied to the skin before sensor placement. Additionally, using a medical adhesive remover spray can help protect the skin when removing the sensor. If you experience any signs of an allergic reaction, such as redness, itching, or irritation, discontinue use and consult with your healthcare provider.

To safely remove your GlucoSensor™ sensor, follow these steps:

• Use adhesive remover if needed:
  Apply an adhesive remover and let it sit for a few moments to soften the adhesive, making it easier to remove the sensor.
• Peel gently:
  Slowly and gently peel the sensor away from your skin, similar to removing a bandage.
• Clean residue:
  Use warm soapy water or isopropyl alcohol to remove any leftover adhesive from your skin.

Long-term use of the GlucoSensor™ CGM sensor can lead to significant improvements in diabetes management and overall health outcomes. Continuous glucose monitoring (CGM) provides real-time data on glucose levels, enabling users to make informed decisions about diet, exercise, and medication. Here are some of the documented long-term benefits:

• Improved glycemic control:
  Studies show that regular use of CGM systems can lead to a significant reduction in HbA1c levels. This helps in maintaining blood glucose levels within the target range more consistently.
• Reduction in hypoglycemia and hyperglycemia:
  CGM systems help reduce the time spent in both hypoglycemic and hyperglycemic states. Users experience fewer severe low blood glucose episodes and better overall glucose stability.
• Enhanced quality of life:
  The use of CGM has been associated with an improvement in quality of life. Users report feeling more confident and secure in managing their diabetes, leading to better mental and emotional well-being.
• Behavioral changes:
  Continuous feedback from CGM encourages healthier lifestyle choices. Users are more likely to engage in regular physical activity and adhere to dietary recommendations when they can see the immediate impact of their actions on glucose levels.

Yes, there are alternative places to wear the GlucoSensor™ CGM sensor. The sensor is tested and approved for placement on the stomach and the back of the upper arms. These areas are recommended because they generally have enough natural padding, which helps ensure accurate readings and secure adhesion. It is important to avoid areas with scarring, tattoos, or irritation, and to choose a site that is unlikely to be bumped or pressed during daily activities or while sleeping.

For detailed guidance on sensor placement and to see what we recommend, please refer to our instructional video.

The GlucoSensor™ CGM sensor is designed for easy, painless self-application, so you do not need a professional to assist you. The user-friendly design ensures that you can apply the sensor independently by following the provided instructions. For optimal placement and usage tips, please refer to the instructional materials included with the sensor or available on our website.

No, it is not recommended to use the GlucoSensor™ CGM sensor during medical procedures such as an MRI or CT scan. The electromagnetic fields generated during these procedures can potentially interfere with the operation of the sensor or cause inaccurate readings. It is important to follow the specific guidelines provided by GlucoSensor™ and consult with healthcare professionals for advice on managing your glucose levels during medical procedures.

The GlucoSensor™ CGM sensors are designed for single use and must be replaced after their service life to ensure accuracy and hygiene.

Dispose of the sensor according to local regulations or recommendations from your health department. This often involves placing the sensor in a designated sharps container or an appropriate e-waste facility. Proper disposal helps protect the environment and ensures safety for others handling waste.

Using a GlucoSensor™ CGM sensor is generally safe for individuals with a pacemaker or other implanted medical devices. However, it is crucial to always consult your doctor and refer to your GlucoSensor™ system manual for any potential interference or specific precautions you should take. Your healthcare provider can provide personalized advice based on your specific medical devices and overall health condition.

Yes, you can drink alcohol while wearing the GlucoSensor™ CGM sensor, but it’s important to take certain precautions as alcohol can significantly impact glucose levels. Here are some key points to consider:

• Monitor closely:
  Alcohol can cause fluctuations in blood glucose levels, leading to both increases and decreases. It’s crucial to monitor your glucose levels more frequently when consuming alcohol to detect any rapid changes.
• Possible delays in glucose changes:
  Alcohol can affect the liver’s ability to release glucose, leading to potential delays in glucose changes. This means your CGM readings might not immediately reflect the impact of alcohol on your blood glucose levels.
• Caution and preparedness:
  Always have a plan in place when drinking alcohol. Carry fast-acting glucose sources with you, such as glucose tablets or gels, to treat hypoglycemia. Inform those around you that you have diabetes and explain how they can assist you in an emergency.
• Consult your healthcare provider:
  Before consuming alcohol, it’s advisable to discuss it with your healthcare provider. They can provide personalized advice based on your medical history and current diabetes management plan.

If you receive a false hypo or hypoglycemic alert from your GlucoSensor™ CGM sensor, follow these steps to ensure accurate monitoring:

• Verify with a finger prick test:
  Always confirm the CGM reading with a finger prick test using a traditional blood glucose meter. This step helps to determine if the alert is genuine or false.
• Calibrate your sensor:
  If your CGM system allows for manual calibration, follow the instructions to calibrate the sensor using the finger prick test result. This can help improve the accuracy of future readings.
• Check for external factors:
  Consider whether any external factors might be causing the false alert. For example, pressure on the sensor site (such as from sleeping on it), incorrect sensor placement, or interference from substances like skin creams can lead to inaccurate readings.
• Review sensor placement and condition:
  Ensure that the sensor is correctly placed according to the manufacturer’s guidelines. Avoid areas with a lot of muscle movement or pressure. If the sensor is nearing the end of its wear period, it may become less accurate, which can result in false readings.
• Consult your healthcare provider:
  If you frequently experience false alerts, discuss this with your healthcare provider. They can offer guidance on adjusting alert thresholds or other settings to minimize false alarms.
• Monitor patterns and trends:
  Look at the overall patterns and trends in your CGM data. If you notice consistent false lows at certain times or under specific conditions, this information can help you and your healthcare provider make necessary adjustments.

Yes, the GlucoSensor™ CGM sensor can be used during exercise and intense physical activity. However, it is important to be aware of the potential influence of sweat and movement on sensor placement and readings. Here are some key points to consider:

• Secure placement:
  Ensure that the sensor is securely placed to minimize the risk of it coming loose during activity. Using additional adhesive patches or overlays can help keep the sensor in place.
• Monitor readings:
  Be aware that intense physical activity can cause rapid changes in glucose levels. Monitor your readings closely before, during, and after exercise to manage any fluctuations effectively.
• Sweat and moisture:
  Excessive sweating can affect the adhesive of the sensor and potentially its readings. Make sure the sensor site is clean and dry before application and consider using a sweat-resistant overlay.
• Comfort and positioning:
  Choose a sensor placement site that is comfortable and less likely to be disturbed during movement. Common areas include the abdomen and the back of the upper arm.
• Hydration:
  Stay hydrated, as dehydration can affect glucose levels and sensor accuracy. Drink plenty of water before, during, and after exercise.

No, the GlucoSensor™ CGM sensor does not require charging. The sensor is designed for single-use and does not include a rechargeable battery. After its 10-day lifespan, it should be replaced with a new sensor. The transmitter, however, is rechargeable and must be recharged periodically as per the instructions.

Yes, the GlucoSensor™ CGM sensor is designed to be worn 24/7, including while sleeping. It continuously monitors your glucose levels throughout the night and provides real-time data and alerts if your levels go too high or too low. It is recommended to place the sensor in a location that is unlikely to be disturbed during sleep, such as the back of the upper arm or abdomen.

You can order additional GlucoSensor™ CGM sensors directly from the GlucoSensor™ website or through authorized retailers. You can choose to order individual sensors or sign up for a subscription plan that automatically delivers sensors to you at regular intervals. For more information, visit the products page on the GlucoSensor™ website.

To update the GlucoSensor™ app, follow these steps:

• Automatic updates:
  If you have automatic updates enabled on your device, the GlucoSensor™ app will be updated automatically whenever a new version is available.
• Manual update:
  If you need to update the app manually, go to the app store on your device (Google Play Store for Android or Apple App Store for iOS), search for “GlucoSensor,” and tap “Update” if an update is available.
• Ensure compatibility:
  Make sure your device’s operating system is compatible with the latest version of the GlucoSensor™ app. Check the app’s description in the app store for the minimum system requirements.

If your GlucoSensor™ app crashes or stops working, try the following steps:

• Restart the app:
  Close the app completely and then reopen it. This can resolve minor issues.
• Restart your device:
  Turn off your device and then turn it back on. This can help clear any temporary software issues that might be affecting the app.
• Update the app:
  Ensure that you are using the latest version of the GlucoSensor™ app. Check the app store for updates and install them if available.
• Reinstall the app:
  If the issue persists, uninstall the GlucoSensor™ app from your device and then reinstall it. Be sure to back up any important data before doing so.
• Contact support:
  If none of the above steps work, contact GlucoSensor™ customer support for further assistance. Provide them with details about the issue, your device model, and any error messages you received.

Yes, the GlucoSensor™ app is designed with data security in mind. Your personal data and glucose readings are encrypted and stored securely to protect your privacy. GlucoSensor™ complies with all relevant data protection regulations, including GDPR, to ensure that your information is handled safely and responsibly. For more details, please review the privacy policy on the GlucoSensor™ website.

To sync your GlucoSensor™ app with other health apps or devices, follow these steps:

• Check compatibility:
  Ensure that the health app or device you want to sync with is compatible with the GlucoSensor™ app. Common platforms include Apple Health, Google Fit, and specific fitness trackers.
• Enable permissions:
  Go to the settings in your GlucoSensor™ app and enable the permissions to allow data sharing with other apps or devices. You may also need to enable permissions within the other app or device.
• Connect through the app:
  Follow the instructions within the GlucoSensor™ app to connect it to the other health app or device. This may involve signing in to your account on the other platform or using a pairing code.
• Verify synchronization:
  After syncing, check that your glucose data is correctly displayed in the other health app or device. If there are any issues, consult the troubleshooting guide or contact customer support.

If your GlucoSensor™ app data is not syncing properly, try the following troubleshooting steps:

• Check your internet connection:
  Ensure that your device is connected to a stable internet connection, either via Wi-Fi or mobile data. Poor connectivity can disrupt data synchronization.
• Restart the app:
  Close the GlucoSensor™ app completely and reopen it to refresh the connection.
• Update the app:
  Make sure you have the latest version of the GlucoSensor™ app installed. Check for updates in the app store and install them if available.
• Check permissions:
  Verify that the app has the necessary permissions enabled for data synchronization, especially if syncing with other health apps or devices.
• Re-sync manually:
  In some cases, you may need to manually trigger a re-sync. Check the app settings for an option to force data synchronization.
• Contact support:
  If the issue persists, contact GlucoSensor™ customer support for assistance. Provide details about the issue and any steps you’ve already taken to resolve it.

To share your GlucoSensor™ app data with your healthcare provider, follow these steps:

• Enable data sharing:
  Go to the settings menu in your GlucoSensor™ app and enable the option to share your data. You may need to enter your healthcare provider’s email or other contact information to complete the setup.
• Export data:
  If your provider requests a report, use the export function within the app to generate a summary of your glucose data. This can be emailed directly from the app or downloaded to your device.
• Use a linked platform:
  Some healthcare providers may use specific platforms (e.g., Apple Health, Google Fit) to view patient data. Ensure that your GlucoSensor™ app is synced with these platforms if applicable.
• Provide real-time access:
  If your provider needs real-time access to your data, you may be able to set up a continuous data-sharing option within the app. This will allow them to monitor your glucose levels as they are recorded.
• Consult your provider:
  Discuss with your healthcare provider the best method for sharing your data to ensure it fits into their workflow. They can provide guidance on what format and frequency of data sharing will be most useful.

With the GlucoSensor™ CGM system, you can continuously monitor your glucose levels in real-time. It is recommended to check your glucose levels at regular intervals throughout the day, particularly:

• Before meals:
  This helps you understand how your glucose levels are affected by food intake and allows you to adjust your diet if necessary.
• Before and after exercise:
  Monitoring before and after physical activity helps manage any changes in glucose levels caused by exercise.
• Before bed:
  Checking your levels before bed ensures that they are within a safe range to prevent nighttime hypoglycemia.
• Whenever you feel symptoms of high or low glucose:
  If you experience symptoms of hyperglycemia or hypoglycemia, check your levels immediately to take corrective action.

Yes, the GlucoSensor™ app allows you to customize alerts and notifications to suit your personal preferences and needs. You can adjust settings for:

• Glucose level thresholds:
  Set custom high and low glucose level thresholds to receive alerts when your glucose is outside your desired range.
• Alert types:
  Choose different types of alerts, such as sound, vibration, or silent notifications, depending on your environment or activity.
• Snooze alerts:
  Enable the snooze function to temporarily silence alerts if needed. This can be useful during meetings, sleep, or other activities where you don’t want interruptions.
• Daily summary reports:
  Opt-in to receive daily summary reports of your glucose levels, helping you to monitor trends and patterns over time.

The GlucoSensor™ CGM system is factory-calibrated and does not require routine calibration by the user. However, if you notice significant discrepancies between your CGM readings and finger prick blood glucose tests, consult your healthcare provider and follow the troubleshooting steps in the user manual.

If your GlucoSensor™ CGM readings do not match your blood glucose meter, follow these steps:

• Verify with a finger prick test:
  Confirm the CGM reading with a finger prick test using a traditional blood glucose meter to ensure accuracy.
• Consider timing differences:
  Remember that CGM readings reflect interstitial fluid glucose, which may lag behind blood glucose levels by a few minutes, especially during rapid changes.
• Check sensor placement:
  Ensure that the sensor is properly placed according to the instructions, and avoid areas with scars, tattoos, or irritation that may affect accuracy.
• Review sensor age:
  If the sensor is nearing the end of its wear period, it may become less accurate. Consider replacing the sensor if necessary.
• Consult your healthcare provider:
  If discrepancies persist, contact your healthcare provider for advice and review the troubleshooting section of the user manual.

To clean the GlucoSensor™ transmitter and other components, follow these steps:

• Use a soft, damp cloth:
  Gently wipe the transmitter and other external components with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials that could damage the device.
• Avoid submerging in water:
  Do not immerse the transmitter or any components in water. The transmitter is water-resistant but not waterproof, and submersion could cause damage.
• Dry thoroughly:
  After cleaning, make sure all components are completely dry before reattaching or using them. This prevents moisture from interfering with the device’s operation.
• Regular maintenance:
  Perform regular cleaning to keep the transmitter and components in good working condition. Follow the guidelines in the user manual for specific cleaning instructions.

To safely dispose of the GlucoSensor™ sensor after use, follow these guidelines:

• Follow local regulations:
  Dispose of the used sensor according to your local regulations for medical waste. This may involve placing it in a designated sharps container or following specific disposal instructions provided by your healthcare provider.
• Do not throw in regular trash:
  Avoid disposing of the sensor in regular household trash, as it may contain materials that require special handling.
• Contact your health department:
  If you are unsure about the proper disposal method, contact your local health department or waste management authority for guidance.

Unopened GlucoSensor™ sensors should be stored according to the manufacturer’s instructions, typically in a cool, dry place away from direct sunlight. The shelf life of the sensors is indicated on the packaging, and it is important to use them before the expiration date to ensure accuracy and reliability.

Yes, you can travel with your GlucoSensor™ CGM system. However, here are some important tips to keep in mind:

• Carry extra supplies:
  Bring extra sensors, charging equipment, and any necessary accessories in case of delays or extended travel.
• Check airline policies:
  Review the airline’s policies on medical devices. You may need to notify them in advance or bring documentation from your healthcare provider.
• Keep your equipment in carry-on luggage:
  Always keep your GlucoSensor™ equipment in your carry-on luggage to avoid loss or damage.
• Be mindful of time zones:
  When crossing time zones, be aware of how this may affect your glucose monitoring schedule and adjust your settings accordingly.
• Protect from extreme temperatures:
  Avoid exposing the sensors or transmitter to extreme heat or cold, as this can affect their performance.

Yes, the GlucoSensor™ CGM sensor is water-resistant and can be used in the shower or while swimming. However, there are some important considerations:

• Limited water exposure:
  The sensor can be submerged in water for short periods, typically up to 30 minutes, and to a depth of 1 meter. Prolonged exposure or deeper submersion may damage the sensor.
• Avoid hot water:
  Avoid exposing the sensor to very hot water, such as in a hot tub or sauna, as this can affect its accuracy and functionality.
• Secure the sensor:
  Consider using an adhesive overlay or waterproof patch to keep the sensor securely in place during water activities.

The GlucoSensor™ CGM system is generally considered safe for use with a pacemaker. However, it is crucial to consult your healthcare provider before using the system. They can provide specific guidance based on your medical condition and the type of pacemaker you have.

To update your GlucoSensor™ CGM system’s software, follow these steps:

• Check for updates in the app:
  Go to the settings section of the GlucoSensor™ app and check for available updates. Follow the on-screen instructions to download and install the latest software.
• Ensure a stable connection:
  Make sure your device is connected to a stable Wi-Fi network during the update process to avoid interruptions.
• Keep your device charged:
  Ensure your device has sufficient battery life before starting the update. If necessary, plug it in to prevent the device from shutting down during the update.
• Follow prompts carefully:
  Carefully follow the prompts and instructions provided during the update process. Do not interrupt the update once it has started.

Yes, the GlucoSensor™ CGM system can be used by children. However, it is important to consult with a pediatrician or a healthcare provider who specializes in pediatric diabetes care before starting use. They can provide specific guidance on usage, calibration, and monitoring tailored to the needs of children. The GlucoSensor™ is approved for children aged 14 and older.

The GlucoSensor™ CGM system can be used during pregnancy, but it is crucial to consult with your healthcare provider before starting use. Pregnancy can affect glucose levels and CGM readings, so your healthcare provider can help you set appropriate targets and monitor your progress closely.

The GlucoSensor™ CGM system is designed to minimize interference with other medical devices. However, it’s important to consult your healthcare provider if you are using other implanted devices such as pacemakers, insulin pumps, or defibrillators. Your provider can offer specific advice based on your overall health and the devices you are using.

If your GlucoSensor™ CGM sensor falls off, follow these steps:

• Replace the sensor:
  Apply a new sensor as soon as possible following the instructions provided in your user manual. Ensure the new sensor is placed securely to avoid further issues.
• Check your glucose levels manually:
  Until you have a new sensor in place, monitor your glucose levels manually using a traditional blood glucose meter.
• Contact customer support:
  If the sensor fell off prematurely or there was an issue with the adhesive, contact GlucoSensor™ customer support for assistance.

No, you should not use the GlucoSensor™ CGM system during an MRI scan. The strong magnetic fields and radio waves used in MRI can interfere with the CGM system and may cause damage to the sensor or transmitter. Remove the sensor and transmitter before undergoing an MRI and replace them afterward.

If your GlucoSensor™ transmitter stops working, follow these steps:

• Check the battery:
  Ensure the transmitter is fully charged. If the battery is low, charge it according to the instructions in the user manual.
• Restart the transmitter:
  Turn the transmitter off and then back on to reset it.
• Inspect for damage:
  Check the transmitter for any visible damage. If it is damaged, contact customer support for a replacement.
• Re-pair with the app:
  Try re-pairing the transmitter with the GlucoSensor™ app by following the pairing instructions in the user manual.
• Contact customer support:
  If the transmitter still does not work, contact GlucoSensor™ customer support for further assistance.

Yes, the GlucoSensor™ CGM system can be used alongside an insulin pump, but they do not directly communicate with each other. You will need to manually adjust your insulin delivery based on the glucose data provided by the GlucoSensor™ system. Always consult your healthcare provider for guidance on using a CGM system with an insulin pump.

To ensure that your GlucoSensor™ CGM system is working correctly, follow these steps:

• Monitor your glucose levels:
  Regularly check your glucose levels and compare them to your symptoms and manual blood glucose tests to confirm accuracy.
• Check the app:
  Ensure that the GlucoSensor™ app is displaying data as expected. If you notice any errors or data gaps, troubleshoot according to the user manual.
• Inspect the sensor:
  Visually inspect the sensor to ensure it is securely attached and not damaged.
• Contact customer support:
  If you suspect the system is not working correctly, contact GlucoSensor™ customer support for further assistance.

If your GlucoSensor™ app crashes frequently, try the following steps:

• Update the app:
  Ensure that you are using the latest version of the app by checking for updates in the app store.
• Restart your device:
  Sometimes, simply restarting your smartphone or tablet can resolve issues with app crashes.
• Clear cache and data:
  Go to your device’s settings and clear the cache and data for the GlucoSensor™ app. This can resolve issues related to stored data.
• Reinstall the app:
  If the problem persists, uninstall the app and then reinstall it from the app store. Be sure to back up any important data before uninstalling.
• Contact customer support:
  If none of the above steps work, contact GlucoSensor™ customer support for further assistance.

To reset your GlucoSensor™ CGM system, follow these steps:

• Turn off the transmitter:
  Power off the transmitter by following the instructions in the user manual. This may involve holding down the power button for a few seconds.
• Restart the transmitter:
  Wait a few seconds, then turn the transmitter back on by pressing the power button again.
• Re-pair the transmitter with the app:
  If needed, go to the settings in the GlucoSensor™ app and follow the instructions to pair the transmitter again.
• Check sensor placement:
  Ensure that the sensor is properly placed and securely attached. Replace the sensor if necessary.

The GlucoSensor™ CGM system is designed to operate in a wide range of environmental conditions, but extreme weather can affect its performance. Here are some guidelines:

• Avoid extreme heat:
  Do not expose the sensor or transmitter to very high temperatures, such as direct sunlight or inside a hot car. High temperatures can damage the components.
• Protect from freezing:
  Avoid exposing the system to freezing temperatures, as this can affect the sensor’s accuracy and battery life.
• Use protective covers:
  Consider using a protective cover or case if you need to wear the system in harsh weather conditions like heavy rain, snow, or sandstorms.
• Monitor performance:
  Regularly check the app for any signs of malfunction or inaccuracies when using the system in extreme weather.

If your GlucoSensor™ system is not connecting to the app, try the following troubleshooting steps:

• Check Bluetooth:
  Ensure that Bluetooth is enabled on your device and that it is within range of the transmitter.
• Restart the app:
  Close the app completely and then reopen it to refresh the connection.
• Restart the transmitter:
  Turn the transmitter off and then back on to reset the connection.
• Re-pair the devices:
  Go to the app’s settings and follow the instructions to re-pair the transmitter with the app.
• Check for updates:
  Make sure both the app and your device’s operating system are up to date.
• Contact customer support:
  If the issue persists, contact GlucoSensor™ customer support for further assistance.

Interpreting the trends and patterns in your GlucoSensor™ app can help you manage your glucose levels more effectively. Here’s how to get started:

• Understand your glucose trends:
  Look for patterns in your glucose levels over time, such as spikes after meals or drops during physical activity.
• Use the data to adjust your management plan:
  Based on the trends you see, work with your healthcare provider to make adjustments to your diet, exercise, or medication regimen.
• Set target ranges:
  Use the app to set target glucose ranges, and monitor how often your levels stay within this range.
• Review daily summaries:
  Use the daily summary feature in the app to get a quick overview of your glucose levels and identify any significant changes or patterns.

If you notice an error in your GlucoSensor™ data, take the following steps:

• Confirm with a finger prick test:
  Perform a manual blood glucose test using a traditional meter to verify the accuracy of the CGM reading.
• Check sensor placement:
  Ensure that the sensor is properly placed and securely attached. Reposition or replace the sensor if necessary.
• Restart the transmitter:
  Turn the transmitter off and then back on to reset the connection.
• Review recent activities:
  Consider whether recent activities, such as eating or exercise, might have affected the accuracy of the reading.
• Contact customer support:
  If the error persists, contact GlucoSensor™ customer support for further assistance.

Yes, you can use the GlucoSensor™ CGM system alongside other glucose monitoring devices, such as finger prick blood glucose meters. However, the readings from different devices may vary slightly due to differences in how they measure glucose. It’s important to use the same device consistently for tracking trends and making treatment decisions.

The GlucoSensor™ CGM sensor typically needs to be replaced every 10 days. The app will notify you when it’s time to replace the sensor. Additionally, you should replace the sensor if it becomes loose, if it stops transmitting data, or if you notice significant discrepancies in your glucose readings.

The GlucoSensor™ CGM transmitter has an expected lifespan of three years, depending on usage and care. To maximize the lifespan of your transmitter, keep it charged, avoid exposing it to extreme temperatures, and handle it carefully.

No, the GlucoSensor™ CGM sensor is designed for single use only and should not be reused after removal. Once removed, the sensor’s adhesive and insertion mechanism are no longer effective, and reusing it could lead to inaccurate readings and skin irritation.

If the GlucoSensor™ app shows an error message, try the following steps:

• Restart the app:
  Close the app completely and then reopen it. This can resolve minor issues.
• Check your internet connection:
  Ensure that your device is connected to a stable internet connection, as some app features may require connectivity.
• Update the app:
  Make sure you are using the latest version of the app by checking for updates in the app store.
• Restart your device:
  Turn off your device and then turn it back on. This can help clear temporary software issues.
• Contact customer support:
  If the error persists, contact GlucoSensor™ customer support for further assistance. Provide details about the error message and any troubleshooting steps you’ve already taken.

To clean the GlucoSensor™ CGM system’s components, follow these steps:

• Use a soft, damp cloth:
  Gently wipe the transmitter, sensor, and any external parts with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials.
• Do not immerse in water:
  Avoid submerging any components in water, as this could damage the electronics.
• Dry thoroughly:
  After cleaning, make sure all components are completely dry before reattaching or using them.
• Regular maintenance:
  Clean the components regularly to ensure proper function and hygiene.

It will take one hour for the sensor to warm up before it starts providing glucose readings. This warm-up period allows the sensor to stabilize and begin accurately measuring your glucose levels. Once the warm-up is complete, you will start receiving data automatically.