GlucoSensor Support
At GlucoSensor™, we aim to provide you with the necessary tools and resources to manage your diabetes effectively. Our comprehensive support page is designed to address common product and diabetes-related questions, ensuring you have the information you need to use your GlucoSensor™ CGM system with confidence.
Meet Grace, our intelligent GlucoSensor chatbot. Grace is here to help you with answers to a wide range of diabetes-related topics, from product setup and usage to managing diabetes more effectively. Whether you need assistance with sensor placement, understanding glucose readings, or optimizing your diabetes management plan, Grace has got you covered.
For inquiries related to order delivery, account issues, or other specific concerns, please fill out the information form at the bottom of this page, and our customer service team will get back to you promptly.
The GlucoSensor™ CGM system has a water rating of IPX7, meaning it is waterproof and can withstand incidental exposure to water up to 1 meter for 30 minutes. When showering, it’s important to avoid applying shower gel directly on the CGM adhesive pad to maintain its adhesive strength. Consider using an overlay patch to reinforce adhesion if needed. If moisture enters between the sensor and transmitter, detach the transmitter from the sensor to wipe and retry the connection.
Exposure to chlorine could significantly increase the risk of the CGM becoming detached. This could for example be found in swimming pools or jacuzzis.
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